Shipping and payment of online coffee sales

Online coffee sales is a service we offer our customers to facilitate purchasing directly from home or your bar. Shipping is entrusted to AWS express courier to ensure the safe and timely delivery of your purchases.
Delivery is usually in 24/48 hours starting from the day after the order is made.

You will be requested to provide the data needed for shipping. Your data will be managed in full compliance with the privacy law.

You can ship your purchases to an address other than your home. This operation may be particularly useful for receiving shipments in the office or for private or company gifts.

There are three possible forms of payment, which can be chosen at the time the order is completed:

- payment upon delivery of the package with a cheque made out to Torrefazione Caffè Bontadi s.r.l. (COD method), with a surcharge of €3.00

- payment online with credit card, at the time the order is made, managed by Casse Rurali Trentine

- payment by bank transfer (the order will be fulfilled once a receipt for the transfer issued by your bank, is received by mail at info@bontadi.it) to:

Torrefazione Caffè Bontadi s.r.l.
CASSA RURALE ALTOGARDA-ROVERETO
IT19Y0801620800000041101010
BIC CCRTIT2T04A

Return policies

 

In case of cancellation, the consumer is required to return the goods within 14 days from the date on which he communicated his or her decision to exercise the right to reconsider. The deadline is met if the consumer sends back the goods before the aforementioned deadline. The consumer bears only the direct cost of returning the goods.
 

The supplier will therefore be required to reimburse all payments received from the consumer minus the amount of delivery costs, without undue delay and in any case within 14 days from the moment he is informed of the consumer's decision to withdraw from the contract. The supplier will make the reimbursement using the same means of payment used by the consumer for the initial transaction, unless the consumer has agreed otherwise and provided that he does not have to incur any costs as a consequence of the reimbursement.
 

The supplier is not obliged to reimburse the additional costs, if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the supplier. Unless the supplier has offered to collect the goods himself, he may withhold the refund until he has received the goods or until the consumer has demonstrated that he has returned the goods.